NetFortris

Formerly Fonality

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a small not for profit foundation. We had previously had 3 Fonality servers at multiple satellite offices, one with SIP trunks, another with a PRI, that were linked for intra-office calling.

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a traditional landline, aged out of use.

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team remotely. It would be terrible without fonality. I also like the reporting it provides so I can track our progress and report back to the team.

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean education in Falmouth, MA. Using an onsite server, Fonality provides telephone service company wide for approximately 50 faculty, administrative staff, and student housing. The system provides cost-effective local, long distant, and international calling services for this fantastic semester long study abroad program.

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly transfer calls or have group meetings as if we were all in one office.

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.

Fonality is used across our entire organization. It allows us to fold in remote users all over the US.

Fonality was signed up with Aug/Sept 2016. There was a painful setup and we finally just installed their system. It still is painfull as the setup was not clear and we had to use our own version of the SAMPLE setup to get this to work. I am working out the kinks in the system and learning more each day. The install department should be more knowledgeable in all aspects as well as the sales [department] too. The sales reps were a little pushy and actually told me several things that come to find out we could not do or they swear they did not say. Promised the world but not quite. I do like the system more and more but there are things like the mobile app that needs to improve. Especially using the app to log in or out. The next month (which was the next day) the sales rep said the promo that they were having was the best they will ever get since he had been there but turns out that since then they have offered the ultimate plan for the same price as we pay for the professional one. Which is also not right due to that ultimate hold more value. Plus, the phones that they offer for free also were better and in color display. I was also told I had to buy (to guarantee their service) their wifi router (which comes with wifi turned off - what's the point) plus it's a lower end model. But, we did not even need that due to the one we had. I also was told by the sales rep that they were never down and that next month they had their biggest outage. The system is used now throughout our company and its used to start help communicating better between departments and customers.

Small business owner, who uses Fonality services across our business in multiple locations. Business is sales driven and outbound calling and tracking are important components to the business. It is also important to have options and ability to record calls on demand when needed from tracking or review purposes. Fonality provides this functionality.

It is being used by the whole organization. We were looking for a system where all of our different retail stores were just an extension away. We began looking at VOIP phones to also eliminate phone lines we were paying for. We are also still in the process of getting all the phones hooked up at each location and the numbers ported over. We have been taking it store by store to work the kinks out at each location.

It's being used by everyone. It addressed our need to have consistent phone capabilities across two office locations, as well as the ability to transfer calls to attorney cell phones with no interruption in client experience. It also gives us additional information about each caller, which is helpful in a law firm setting.

I use Fonality throughout my Agency, primarily to link three locations seamlessly.

We use Fonality across our entire organization.

We have it with all of our brokers on it. Two of them are using just their cell phone. It allows the agents to be more mobile

Fonality is being used by my entire organization. It aids in the sales process by routing callers to the proper people, it helps to save time through the "Click to Dial" feature, it helps me manage the company through cp.fonality.com and helps my employees manage their time through the HUD. I am pleased with the level of support and the functionality of the product. I am anxious to see how it helps with telemarketing and training. In the future, I will be using the training features of being able to listen to employees' calls so I can coach them and help them to better traverse a sales call.

We are a new firm working along side an already established firm. We have attorneys working across the country and all calls are directed to the Fonaity line here in Columbus. Working with Fonality and the internet has made the start up of this new endeavor run more smoothly than anticipated. The staff at Fonality were very helpful in their guidance and set up of the system.

It is being used across the organization. It helps in the fact that we have employees that work outside the office so it easy to set up for them.

Fonality's HUD is fabulous! It is so easy to see everyone in the company and know if they are in and on the phone. Transfers and chat are a breeze. The voice quality is also excellent. The auto operator and ACD queues are user-friendly to set up and change on the fly.

It is the phone service for one of our social service locations (emergency housing).

We use fonality for our entire office across departments for all employees. The opportunity and ease to make any changes for phone lines is very helpful to make quick adjustments for every changing day.

We are using Fonality across our whole organization. This model works for our organization which has primarily remote users.

We use Fonality across the entire business. It fills the need for our customer service department, our alternate office location, and people that work from home.

We are using Fonality for telecom for a 12-person sales floor. Fonality provides call routing and distribution options to evenly distribute our calls among 3-12 agents working at any time.

My Fonality system is used for basic phone calls and sales call tracking. I am also able to direct incoming calls to specific people for sales or service.